Included Health

What it does

Included Health is a whole-person health navigation and virtual care company - helping employees navigate their health benefits, find appropriate care, and receive virtual primary care, mental health, and specialty care through an integrated platform for large employers and health plans. AI capabilities include AI care navigation that guides members to the highest-quality, most cost-effective providers and care settings for their specific health needs, intelligent symptom triage that determines appropriate care urgency and modality, ML claims analysis that identifies care gaps and high-risk members for proactive outreach, AI-powered benefits navigation that simplifies understanding of complex benefit plans, predictive analytics that identify employees likely to benefit from health coaching or care management, and outcome measurement that tracks quality and cost improvements.

Strengths

• Large self-insured employers and national health plans use Included Health for whole-person health navigation - AI guiding high-cost, complex health decisions and outcome analytics demonstrating total cost reduction.
• Included Health is a whole-person health navigation and virtual care company - helping employees navigate their health benefits, find appropriate care, and receive virtual primary care, mental health, and specialty care through an integrated platform for large employers and health plans.
• AI capabilities include AI care navigation that guides members to the highest-quality, most cost-effective providers and care settings for their specific health needs, intelligent symptom triage that determines appropriate care urgency and modality, ML claims analysis that identifies care gaps and high-risk members for proactive outreach, AI-powered benefits navigation that simplifies understanding of complex benefit plans, predictive analytics that identify employees likely to benefit from health coaching or care management, and outcome measurement that tracks quality and cost improvements.

Watch-outs

• Accolade and Health Advocate compete for health navigation market: Accolade and Health Advocate offer competing health navigation platforms — large employers should compare AI navigation sophistication, virtual care depth, and outcomes evidence.
• Enterprise-only — not accessible for mid-market employers: Included Health's scale and pricing are designed for large self-insured employers — mid-market companies typically access health navigation through health plan partnerships rather than direct contracts.
• Navigation value depends on member engagement and adoption: Health navigation platforms are only valuable when employees use them — organizations must invest in communication and incentive programs to drive member adoption.

Pricing

Included Health enterprise contracts through large employer and health plan partnerships. Not published. Annual contracts.