Klara

What it does

Klara is a patient communication and engagement platform designed for medical practices. It enables two-way secure messaging between patients and care teams, automates appointment reminders and follow-ups, handles digital intake forms and consent collection, and manages pre- and post-visit communication workflows. AI capabilities include automated message routing that triages incoming patient messages to the right team member, smart reply suggestions for common patient questions, and automated follow-up workflows triggered by visit outcomes. Klara is designed to reduce phone volume at medical practices while improving patient responsiveness and satisfaction.

Strengths

• Multi-specialty group practices and larger medical clinics use Klara to manage high patient communication volume without proportionally growing front-desk staff - AI routing ensures messages reach the right team member without manual sorting.
• Health system-affiliated practices and large medical groups use Klara to standardize patient communication across locations - with automated intake, consent, and follow-up workflows replacing paper and phone-based processes.
• Klara is a patient communication and engagement platform designed for medical practices.

Watch-outs

• Designed for outpatient practices only: Klara is optimized for the pre- and post-visit communication workflows of outpatient medical practices — it is not designed for inpatient care coordination or hospital-based communication.
• EHR integration depth varies: Klara integrates with major EHR systems but the depth of bi-directional data sync varies — some integrations require manual steps to update patient records from Klara conversations.
• AI suggestions require training and tuning: Smart reply suggestions improve with usage but require initial configuration and ongoing review to ensure suggestions match practice-specific communication style and clinical protocols.

Pricing

Klara pricing is not publicly disclosed. Contracts are subscription-based per provider per month. Pricing typically ranges from $100 to $300 per provider per month depending on features and practice size.