Moveworks

AI enterprise copilot that autonomously resolves employee IT and HR requests through conversational AI in Slack and Teams.

Listed Needs re-verification

Security IT Ops $$$ Mid-market Enterprise

What it does

Moveworks is an AI-native enterprise copilot platform that autonomously resolves employee IT and HR requests - handling support tickets, answering policy questions, resetting passwords, provisioning software, and completing workflows through natural language conversations in Slack and Microsoft Teams. AI capabilities include conversational AI that understands complex employee requests in natural language regardless of phrasing, autonomous resolution that completes IT and HR tasks (software access, password resets, payslip retrieval) without human agent involvement, enterprise search that finds information from any connected system, AI-powered ticket triage and routing for requests the AI cannot resolve autonomously, and multi-language support that serves global workforces.

Strengths

Mid-market IT and HR teams use Moveworks for AI-powered employee self-service - autonomous resolution reducing ticket volume and conversational AI enabling employees to get instant answers.
Large enterprises use Moveworks for enterprise-scale employee support automation - AI handling thousands of daily IT and HR requests autonomously and enterprise search connecting employees to information across all connected systems.
Moveworks is an AI-native enterprise copilot platform that autonomously resolves employee IT and HR requests - handling support tickets, answering policy questions, resetting passwords, provisioning software, and completing workflows through natural language conversations in Slack and Microsoft Teams.

Watch-outs

High cost reflects enterprise AI platform positioning: Moveworks commands enterprise pricing reflecting its AI capabilities and enterprise integration depth — mid-market organizations should model ROI carefully against IT and HR ticket cost savings.
Resolution rate depends on system integrations and authorization scope: Moveworks can only autonomously resolve requests for systems it's connected to and authorized to act in — partial integration deployments see lower autonomous resolution rates.
Competes with ServiceNow Virtual Agent and Leena AI for enterprise ITSM AI: ServiceNow Virtual Agent and Leena AI offer competing enterprise AI service desk capabilities — organizations already on ServiceNow evaluate native virtual agent capabilities before deploying Moveworks.

Pricing

Moveworks enterprise contracts not published. Large enterprise deployments run hundreds of thousands annually. Annual contracts.