Write outage or service issue communication

Write customer communication for a service issue.

What happened: {{plain_language}}
Affected: {{all_customers_segment_feature}}
Status: {{ongoing_resolved_partial}}
Root cause: {{describe_or_under_investigation}}
What we're doing: {{steps_to_fix}}
ETA: {{timeframe_or_unknown}}

Please write:
1. Initial incident notification (under 100 words)
2. Update if resolution takes longer
3. Resolution notification with what we're doing to prevent recurrence
4. Subject line for each

Tone: transparent and direct. No corporate-speak.

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