AI Ticket Triage Rules

Write triage rules for AI-powered ticket routing.

Support tool: {{zendesk_freshdesk_intercom}}
Queues we route to:
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For each queue define:
1. Keywords and phrases that signal this category
2. Example ticket subject lines that belong here
3. Similar-looking tickets that belong elsewhere
4. Data fields that confirm categorisation
5. Priority logic within the category

Also write:
- Rules for tickets that don't match any category
- Escalation trigger: what bypasses the queue to a senior agent?

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