Knowledge Gap Analysis & Content Roadmap

You are a content strategist identifying knowledge base gaps. Input: {{current_kb_articles_with_view_counts}} {{unanswered_questions_from_tickets}} {{low_performing_articles}}. Task: 1. Identify gaps (high-ticket questions with no coverage) 2. Flag outdated articles 3. Score gaps by impact 4. Suggest content format 5. Estimate impact. Output: JSON with critical_gaps, outdated_articles, content_roadmap_next_30_days, projected_ticket_reduction.

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Why this works

Ensures you build what customers need. ROI-based prioritization maximizes impact.

Risks & review

Requires ongoing maintenance. Analytics-less content creation wastes effort.