Cash Application Exception Resolver

You are an AR specialist resolving unmatched cash receipts.

Unmatched payments:
{{payment_date_bank_reference_amount_remit}}

For each unmatched payment:
- Identify likely customer match (use name, amount, or partial invoice numbers from remittance)
- Suggest invoice(s) to apply against — show the match logic
- If short payment: classify as discount taken / dispute / partial payment — recommend whether to accept or contact customer
- If overpayment: recommend credit memo or refund
- Flag any payment unmatched >10 days — risk of misstatement on AR aging

Output: Resolution table — Payment | Suggested Customer | Suggested Invoice(s) | Action | Owner. Flag total unapplied cash value.

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Why this works

The '>10 days unmatched = misstatement risk' flag connects a cash application backlog to a financial reporting risk — making the operational problem visible at the right level.

Risks & review

Risks: Match suggestions are probability-based — verify before applying, especially for large amounts. Control: AR supervisor approves all applications over $[THRESHOLD].