Knowledge Base Content Calendar
Customer Success Customer Success Content Creator
The prompt
Plan a knowledge base content calendar.
Upcoming product releases: {{what_s_shipping_in_next_3_months}}
Top support ticket categories: {{list}}
Seasonal patterns: {{periods_with_higher_volume}}
Known gaps: {{topics_you_know_you_need}}
Capacity: {{articles_per_month}}
Please create a 3-month calendar with:
1. Priority 1 articles (must-have before a release or high-impact)
2. Priority 2 articles (important, not urgent)
3. For each: title, description, trigger (why now), estimated length
4. Review process: who approves before publishing
5. Maintenance schedule: which existing articles need quarterly review