Audit chatbot conversations for gaps

Analyse chatbot conversation logs for gaps.

{{paste_sample_conversations_include_succe}}

What the bot handles: {{list_covered_intents}}
Containment rate: {{resolved_without_a_human}}

Please identify:
1. Most common questions the bot couldn't answer
2. Where the bot gave incorrect or unhelpful responses
3. Questions answerable if we added {{x}} to the knowledge base
4. Topics that should escalate to humans
5. Top 5 fixes that would improve containment

For each gap: describe the issue, impact, and the fix.

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