AI Agent Fallback Designer
Customer Success Customer Success IT Ops
The prompt
$18
Why this works
Graceful fallbacks prevent the 'I don't understand' loop that is the top driver of AI chatbot abandonment. Explicit loop limits prevent infinite spirals.
Risks & review
Confidence thresholds set too low over-escalate and eliminate AI efficiency gains. Calibrate thresholds using a test set and review weekly for the first month.