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New Customer Onboarding Checklist

Operations Revenue Ops Sales Rep Customer Success Distribution Logistics

The prompt

$18

Why this works

Separating onboarding by customer type (retailer / foodservice / industrial / e-commerce) ensures the checklist reflects genuinely different setup requirements — EDI integration, pricing tier assignment, and delivery logistics vary significantly by channel. The credit and terms section being first reflects business reality: no onboarding should begin before credit exposure is assessed. Building the compliance and system setup steps into the same checklist prevents the disconnect between sales and operations that causes new customer setup delays.

Risks & review

Onboarding checklists require regular updates as systems and policies change — a checklist that was accurate six months ago may have outdated credit thresholds, EDI requirements, or pricing tier structures. Review the AI-generated checklist against your current SOPs before using it in production, and assign ownership for keeping it current as processes evolve.