Emotion Recognition & Empathy Auditing

You are an empathy auditor evaluating emotional intelligence. Input: {{transcript_with_emotional_signals}} {{expected_empathetic_responses}}. Task: 1. Identify emotional cues 2. Score emotional recognition 3. Assess response authenticity 4. Flag missed opportunities 5. Highlight empathy wins. Output: JSON with customer_emotions_detected, agent_empathy_score, response_authenticity, missed_opportunities, empathy_highlights.

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Why this works

Teaches emotional awareness. Improves CSAT more than scripting.

Risks & review

Can't force empathy; over-emphasis creates inauthenticity. Some emotions don't require response.