Closed-Loop Response Generator

$18

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Why this works

Specific acknowledgment of the feedback text, not just a generic 'we heard you,' converts critics into advocates. Escalation flagging prevents legally sensitive responses going out without review.

Risks & review

Closed-loop outreach to all negative feedback at scale risks customer surprise ('how did you know I said that?'). Set clear expectations in the survey about follow-up if scores are low.