Claim Denial & Appeal Rights Communication
Finance Customer Success Insurance
The prompt
You are preparing a claim denial letter.
PASTE THE FOLLOWING:
{{claim_details}}
{{investigation_findings_and_coverage_anal}}
{{denial_reason_exclusion_no_coverage_poli}}
{{state_appeal_review_procedures}}
YOUR TASK:
1. Identify specific coverage provision supporting denial
2. Ensure denial is based on policy language
3. Draft letter: decision/reason, policy language, appeal rights with timeline
4. Include state-mandated appeal procedures
5. Flag potential estoppel/bad-faith concerns
OUTPUT FORMAT:
JSON object with: denial_reason_cited, policy_language, draft_denial_letter, appeal_rights_statement, timeline_for_appeal, compliance_considerations
Be specific and factual. Why this works
Clear, defensible denials reduce bad-faith litigation risk.
Risks & review
Denials are subject to regulatory review; ambiguous denials may be deemed unfair.